5c77's Privacy Policy
Your personal information is our top priority. This document provides a full explanation of how 5c77 collects, uses, and keeps your information secure.
1. Introduction & Scope
5c77 ("we", "our", "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("policy") describes what personal information we collect when you use 5c77's website, mobile site, or other digital channels, the purposes for which we use it, and how we keep it secure.
By registering an account or starting to use services on this platform, you consent to the terms of this policy. This policy is an integral part of our Terms & Conditions. If you disagree with any part of this policy, please refrain from using our services.
This policy applies only to 5c77's own platform and services. It does not apply to third-party websites or services.
2. Information We Collect
5c77 collects only the information necessary to operate our services properly. The various categories of information are described below.
2.1 Identity Information
During account registration we collect your full name, date of birth, national ID or passport number (for age verification), and contact address. This information is used to verify your identity.
2.2 Contact Information
Your mobile number and email address are collected. This information is used for account verification, transaction notifications, and customer support.
2.3 Financial Information
For payment processing we may collect your bKash, Nagad, Rocket, or Upay account number, or information related to your bank account. Full payment card details are not stored on our servers — they are processed directly through the secure systems of the relevant payment provider.
2.4 Technical & Usage Information
Certain information is collected automatically while you use our platform. This includes:
- IP address and device type
- Browser type and version
- Operating system information
- Page visits, session duration, and navigation patterns
- Gaming history and betting activity
2.5 Cookies & Similar Technologies
We use cookies and similar tracking technologies to improve your browsing experience, remember your login state, and help analyse platform performance. You can manage cookies through your browser settings, but disabling certain cookies may cause some platform features to stop working properly.
3. Use of Collected Information
5c77 uses the information we collect for the following lawful purposes:
3.1 Service Operation & Improvement
- Account creation, verification, and management
- Processing financial transactions including deposits and withdrawals
- Providing gaming services and technical support
- Improving platform performance and security
3.2 Security & Fraud Prevention
We use your information to detect suspicious activity and ensure account security. Every transaction is protected through SSL encryption.
3.3 Age Verification & Responsible Gaming
5c77 provides services only to those aged 21 and above. Identity information is processed for the purpose of age verification. We monitor users' gaming history to ensure responsible gaming.
3.4 Communications & Notifications
Transaction confirmations, security alerts, and service-related notifications are sent to your registered mobile number and email. Promotional messages are sent only with your consent.
3.5 Customer Support
When you contact our support team, the information needed to resolve your issue is used. A history of these communications may be retained for a defined period.
4. Sharing & Disclosure of Information
5c77 never sells your personal information to third parties. However, information may be shared with the following parties in specific circumstances:
4.1 Payment Providers
Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These providers process data according to their own privacy policies.
4.2 Technology & Service Partners
Limited information may be shared with game providers, cybersecurity services, and technology infrastructure partners to operate the platform effectively. These third parties operate under strict data protection agreements.
4.3 Legal Obligations
We may be legally required to disclose certain information upon a court order or a valid request from a competent authority. In such disclosures we will always make every effort to protect the interests of our users.
4.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such a case we will notify you in advance, and the new entity will be bound to comply with the terms of this policy.
5. Data Security Measures
5c77 uses industry-standard technologies and practices to protect your personal information. Our key security measures are described below.
SSL Encryption
All data transferred between you and our servers is protected by 256-bit SSL encryption, making it virtually impossible for third parties to intercept or read.
Access Controls
Only authorised personnel can access your information, and they are bound by strict confidentiality obligations. Access logs are monitored through regular audits.
Password Hashing
Your password is never stored in plain text. Advanced hashing algorithms are used to secure passwords, meaning even internal staff cannot view them.
Security Audits
Our systems are regularly audited by independent security experts. Any vulnerabilities identified are addressed immediately.
6. Data Retention Period
5c77 retains your information only for as long as necessary. The general policy is as follows:
- Information of active account holders is retained for as long as the account remains active.
- Information from closed or inactive accounts is kept for a defined period based on legal and regulatory requirements.
- Financial transaction records are retained for a defined period in accordance with financial regulations.
- Customer support communication history is kept for a limited period for the purpose of improving service quality.
- Once the retention period expires, data is securely deleted or permanently anonymised.
7. Your Rights & Controls
You have the following rights regarding your own information. Contact our support team to exercise these rights.
7.1 Right of Access
You can find out at any time what information we hold about you. Upon request, we will provide you with a copy of your data.
7.2 Right to Rectification
If there are any inaccuracies or errors in the information we hold about you, you may request a correction. Providing accurate information is important for both the security of your account and the quality of service.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, we may be required to retain some information for a defined period due to legal or regulatory obligations.
7.4 Opting Out of Promotional Communications
You can stop receiving promotional emails or messages at any time. This can be done through account settings or by contacting the support team. Transaction-related notifications cannot be turned off as they are necessary for the security of your account.
8. Cookie Policy
Various types of cookies are used on the 5c77 website. A cookie is a small text file stored in your browser.
8.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, manage security tokens, and track sessions during payment processing. These cookies cannot be disabled.
8.2 Performance Cookies
These cookies help us understand which parts of our platform are used most and identify technical issues. This information is collected in fully anonymous form.
8.3 Managing Cookies
You can disable non-essential cookies through your browser settings. Please note that disabling cookies may limit your browsing experience.
9. Protection of Minors
5c77 strictly does not provide services to anyone under the age of 21. We follow a strict process for age verification. We do not knowingly collect or store any information from minors.
If it comes to our attention that a minor's information is in our system, we will immediately close that account and delete all associated data. If a parent or guardian suspects their child is using this platform, please contact us.
10. Policy Changes & Updates
We may revise this privacy policy for business, legal, or regulatory reasons. For any significant changes:
- We will send a notification to your registered email.
- A notice of the changes will be published on the platform's home page.
- The "Last Updated" date of the revised policy will be shown at the top of this page.
- Continued use of the platform after a change will be taken as consent to the new policy.
We recommend that you review this page regularly to stay informed about the latest privacy policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. 5c77 provides support in Bengali and English 24/7.
Email Support
For any data protection requests, please include "Privacy Request" in the subject line of your email.
Our FAQ page has answers to frequently asked questions about privacy and security. You may also review our Responsible Gaming page.